ITZETTA
CATALYST
FULL BENEFITS
The Online Business Console All-in-One solution is made up of the following lead-in plans Web Hosting v2, eCommerce, Email Marketing and Lead Management. In addition you also get access to Web Apps framework, Bookings and POP email.
WEBSITE FEATURES (WEB HOSTING V2)
MAIN FEATURES OF WEB HOSTING & CONTENT MANAGEMENT
Use SiteWalk to edit your web pages on the fly
Use FTP to manage your website just like you would with any other web hosting
Integrated customer database that grows as customers enquire or interact with your website
Make any type of content secure
Share and syndicate any type of content using RSS
Build communities using forums, blogs and collect customer comments on any type of content
SEO integration into Google, Yahoo and Windows Live
Sophisticated ready-to-go reporting, no need to add any code to your web pages
PUBLISH ANY TYPE OF CONTENT
Announcements, FAQs, Literature
Set Release and Expiry dates on your content
Make any type of content secure
Share and syndicate any type of content using RSS
Create micro-communities by allowing customers to comment on any type of content
Create your own type of searchable content using Web Apps (All-in-One solution only)
Create re-usable content snippets which you can use anywhere
INTEGRATED CUSTOMER DATABASE
Integrated Customer Database
Grow your customer databased every time your customers enquire or interact with your website
Keep a history of all past customer enquiries
Allow customers to view their past enquiries via secure "member only" areas
Allow customers to keep their details updated via secure "member only" areas
View on a per customer basis details on every action they've taken on your site
Customize and extend the Customer Database to suit your business (All-in-One solution only)
MANAGE YOUR WEBSITE AND WEB PAGES
Use SiteWalk to edit your website on the fly
Use a Microsoft Word like WYSIWYG editor to edit web pages
Use Module Manager to add business functionality without any programming
Make web pages secure
Archiving & Rollback for every web page and template
Automatically creates a working copy of web page until you publish
Apply content approval rules to any web page or template
Use templates to create a consistent look and feel
Use FTP to upload and download web pages
Work directly inside Dreamweaver using our plugin Triangle
RSS
Create an unlimited number of RSS channels
Syndicate and share any type of content e.g. blogs, web pages, news and announcements, FAQs etc
Set update frequency of your RSS channels
Reports on RSS usage and items selected from within a feed
SECURE "MEMBER ONLY" AREAS
Make any type of content secure (web pages, announcements, Blogs, FAQs, Forums etc)
Manage your customers' access to any secure area
Set expiry date for customer access to any secure area
Easily email login details to every customer in a secure area
Report on customer logins to each secure area
WEBSITE REPORTING
Comprehensive reporting without having to add a single line of code to your web pages
Geo-location reporting. See a map of the world world.
Detailed visitors reporting including new vs returning, location, IP address, Spy Lens and more
Detailed reporting on every type of content
Search engine reporting, e.g. search phrases, when your site has been indexed and more
Sophisticated customer reporting framework.
Filter on any system or custom field
Save any report and run later
Export any report to Microsoft Excel for further analysis
WEB FORM BUILDER
Build customer enquiry web forms without any programming
Add any number of custom fields to your web form to suit your business
Automatically captures and populates every enquiry in your customer database
Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
Report on web form submissions including custom fields and easily export to Microsoft Excel
Allow customers to upload files within web forms
Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only)
Allow refer-a-friend functionality within web forms
Add Image Verification to web forms to stop spam submissions by bots
Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only)
Automatically subscribe customer to a Secure Zone upon submission of a web form
Easily add web form to any web page hosted at GB or elsewhere
Customize the landing page customers see after submitting an enquiry
Customize auto responder email sent to customers after they make an inquiry
BUILD COMMUNITIES WITH FORUMS
Create any number of forums
Set moderation level on new customer posts
Customers can subscribe to any thread and be notified when new posts are added
Make any forum secure
Set release and expiry date on your forms
Reporting on forum usage
Easy to use administrative interface for managing threads and posts
Limitless customizability of forums
APPLIFY YOUR VOICE WITH A BLOG
Full blogging platform
Customers can leave comments on any blog post
Approve all incoming trackbacks
Trackbacks to any other blog
Permalink
Set release dates for blog entries
Tagging and Tag cloud module
Blog calendar module
Recent blog post module
Blog post by month module
Report on blog post readership
Integrated RSS channel for each blog
Make your blog secure
Limitless customizability of blogs
Ability to import WordPress or TypePad blog
RSS
Create an unlimited number of RSS channels
Syndicate and share any type of content e.g. blogs, web pages, news and announcements, FAQs etc
Set update frequency of your RSS channels
Reports on RSS usage and items selected from within a feed
PHOTO GALLERIES
Create any number of photo galleries
Easily add a photo gallery to any web page
Add a description to any photo
Customize layout and appearance of photo galleries
AD ROTATORS
Create any number of ad rotators
Rotate images, HTML snippets or Flash objects
Report on number of impressions, click-thrus for any period
META DATA
Built-in meta data framework
Create your own meta data tags and easily add them to any web page
eCOMMERCE FEATURES
MAIN FEATURES OF eCOMMERCE
Sell real products or e-Products
Give individualized discounts to any customer for any catalogue
Integrated customer database that grows as customers buy or interact with your online shop
Inventory Control
Cross and upsell features
Multi-currency support
Sell Gift Vouchers
SEO integration into Google, Yahoo and Windows Live
Sophisticated ready-to-go reporting, no need to add any code to your web pages
Limitless customizability
INTEGRATED CUSTOMER DATABASE
Keep a history of all past customer purchases
Give loyal customers individualized discounts. You can apply a different discount for every catalogue and every customer
Allow customers to view their past orders and even redownload any e-Products previously purchases via secure "member only" areas (All-in-One solution only)
Setup reoccurring orders and payments. Automatically emails invoices to customers
Customize and extend the Customer Database to suit your business (All-in-One solution only)
CATALOGUES & PRODUCTS
Setup an unlimited number of Catalogues & Products
Set Release and Expiry on any Catalogue or Product
Sell e-Products. Limit how many times and where they can be downloaded fromSet product weight / volume for any product to control the shipping options that are displayed
In addition to the 2 default images for every product, choose up to 10 preview images for any product. The system will automatically generate thumbnails
Use Buy and/or Get-a-Quote option for checkout. Buy option will force customer to pay for goods. Quote option
Make any catalogue secure (All-in-One solution only)
Selectively hide prices. For any catalogue hide product prices on the public site and display for existing customers
Configure the order in which catalogues or products are ordered (put popular products first)
Use sophisticated product search module to allow customers to search by keywords, within a catalogue, within a price range and choose how they want the products listed
Put any product On Sale. This crosses out the products retail price. E.g. was $199 now only $99.
Collect customer comments on any product (All-in-One solution only)
System utilizes Ajax technology for better customer experience
EASIER MANAGEMENT OF YOUR ONLINE SHOP
For faster management use Import feature to manage your entire online shop including products, pricing, catalogues, grouping, inventory control and more from a single Excel file
Export your entire product catalogue in one click. Make changes and re-import
Or use web-based interface to manage your online shop
eCOMMERCE REPORTING
Sophisticated e-commerce reporting framework
Sophisticated customer reporting framework
Track sales and payments
Track abandon rates and where customers abandon in online shop
Report on top Catalogues and Products. By amount or quantity sold
Report on Shipping Options and popularity
Report on Discount Codes and redemption
Detailed visitors reporting including new vs returning, location, IP address, Spy Lens and more
Geo-location reporting. See a map of the world world
Track usage for any catalogue or on an aggregate basis
Track usage for any product or on an aggregate basis
Save any report and run later
Export any report to Microsoft Excel for further analysis
CUSTOMIZE YOUR ONLINE SHOP
Limitless customizability of the online shop and the checkout process
Limitless customizability of invoice / quotes emailed to customers
INVENTORY CONTROL & DROP SHIPPING
Complete inventory control. Optionally hide products from shop if out of stock
Allow any out-of-stock product to be pre-ordered
Set re-order threshold and be notified when product stock level falls below a certain quantity
Enable drop shipping on any product and automatically notify suppliers to fulfill customer orders
MULTI-CURRENCY SUPPORT
Sell global, act local with multi-currency support
Set prices for products in any currency
Setup shipping options for various countries
Setup tax codes for various countries
Support for many payment gateways throughout the world
UP-SELL, CROSS-SELL & PRODUCT GROUPING
Group similar products together, e.g. By size or by color, Small Shirt, Medium Shirt, Large Shirt
Increase sales using Cross/Upsell by relating products together. E.g. relate cell phone with charger and car kit.
Display related products separately or as checkboxes so the customer can add them to cart at the same time as buying the main product
Or use product attributes to create any number of drop downs to collect information from customers when they add products to the cart, e.g. Size, Color, Style, Gender
AFFILIATE PROGRAMS
Setup any number of Affiliate Programs
Report across an Affiliate Program or measure an individual affiliate's performance
Reward your affiliates based on the actions the customers they refer make, e.g. purchases made (and amounts), enquiries made etc.
Easily email Affiliate Program details to subscribers of an Affiliate Program
GIFT VOUCHERS
Create any number of Gift Vouchers with any dollar value
Gift Vouchers can be redeemed to buy products in your online shop
PAYMENT GATEWAYS
Integrated with popular payment gateways throughout the world
Offer COD / Check options at checkout
Offer PayPal as a separate payment gateway
Integrated with World Pay for a wide range of currency support
Google Checkout
Use Process Offline and process payment using existing POS system
DISCOUNT CODES
Create any number of discount codes
Set your own discount rates
Set release and expiry of discount codes
SHIPPING OPTIONS
Setup any number of shipping options for different countries
Set minimum and maximum weight and volume restrictions for any shipping option
Apply your tax code/rate to any shipping option Integrated with USPS, FedEx and Australia Post for real-time shipping charge calculation
TAX CODES
Create any number of tax codes and rates for any country that you operate
If in USA automatically apply relevant state tax rate at checkout to products and shipping charges
Apply tax codes easily to products and shipping charges
XML FEEDS
XML feed of all products to use with 3rd party affiliate network such as ClixGalore
EMAIL MARKETING FEATURES
MAIN FEATURES OF EMAIL MARKETING
Choose over 200+ design templates
One-off and loyalty based campaigns
For the first time go beyond open rates and bounces reporting and see what actions customer take
Integrated customer database that grows as customers subscribe or interact with your website
Use the Customer Report Generator to dice and slice your customer database for better targeting and results
Systems to increase email deliverability and reducing spam
EMAIL MARKETING
Send One-Off Emails
Setup Birthday Loyalty Campaigns, e.g. setup one campaign to automate saying happy birthday to your customers on their birthday
Setup Anniversary based campaigns, e.g. based on previous holiday purchase, automate reminder in 6-months or 12-months
Setup Multi-Part email newsletter series. E.g. Customer signs up and receives issue 1 on sign-up, issue 2 a few days later, issue 3 a few days after that and so forth
HTML or Text Emails (HTML emails contain text version also)
Send a campaign to any customer group or your entire customer database
Preview your campaigns by emailing it to yourself or any one else before finalizing
INTEGRATED CUSTOMER DATABASE
Grow your customer databased every time your customers subscribe or interact with your website
Centrally manage your customer's campaign subscriptionsA full history of past campaigns sent to each customer including open rates, actions taken and links clicked
Increase your sales by utilizing up to 5 anniversary dates for each customer, e.g. date of last holiday booked, date of last car service. Use loyalty campaigns to automate communication around these key events on a one-on-one basis
Customize and extend the Customer Database to suit your business (All-in-One solution only)
LISTS
Create unlimited number of lists for better targeting and results
Use customer report generator to dice and slice your customer database
Easily add a subscription box to any web page hosted at GB or elsewhere to allow customers to subscribe to your newsletters
Customize the landing page customers see after subscribing to your list
Customize auto responder email sent to new subscribers after they subscribe
Double opt-in mechanism
Be notified via email every time a customer subscribes to a list
EMAIL MARKETING REPORTING
Track Open Rate of HTML emails
Track Links clicked and most popular links (available for both HTML and Text formatted emails)
For the first time track customer Actions e.g. customer made a purchase, customer made an enquiry and so forth (All-in-One solution only)
Track bounce rates
Track customer unsubscriptions from your campaigns
Live Feed
Sophisticated customer reporting framework
Filter on any system or custom field
Save any report and run later
Export any report to Microsoft Excel for further analysis
EMAIL DELIVERABILITY & SPAM CONTROL
Double Opt-In mechanism
Unsubscribe link on all newsletters
From email address verification
LEAD MANAGEMENT FEATURES
MAIN FEATURES OF LEAD MANAGEMENT
Main Features of Lead Management
Build any number of customer enquiry web form without any programming
Easily add your web forms to a web page hosted at Online Business Console or any other hosting company
Use customizable business workflows to setup notifications via email or SMS when customers enquire
Use the Customer Report Generator to dice and slice your customer database
INTEGRATED CUSTOMER DATABASE
Grow your customer databased every time your customers enquire or interact with your website
Keep a history of all past customer enquiries
Allow customers to view their past enquiries via secure "member only" areas (All-in-One solution only)
Allow customers to keep their details updated via secure "member only" areas (All-in-One solution only)
View on a per customer basis details on every action they've taken on your site
Customize and extend the Customer Database to suit your business (All-in-One solution only)
WEB FORM BUILDER
Build customer enquiry web forms without any programming
Add any number of custom fields to your web form to suit your business
Automatically captures and populates every enquiry in your customer database
Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
Report on web form submissions including custom fields and easily export to Microsoft Excel
Allow customers to upload files within web forms
Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only)
Allow refer-a-friend functionality within web forms
Add Image Verification to web forms to stop spam submissions by bots
Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only)
Automatically subscribe customer to a Secure Zone upon submission of a web form
Easily add web form to any web page hosted at GB or elsewhere
Customize the landing page customers see after submitting an enquiry
Customize auto responder email sent to customers after they make an enquiry
LEAD MANAGEMENT REPORTING
Sophisticated customer reporting framework.
Filter on any system or custom field
Save any report and run later
Export any report to Microsoft Excel for further analysis
FEATURES EXCLUSIVE TO ALL-IN-ONE SOLUTION
WEB APPS
A framework to create any type of content, e.g. job listings, real-estate listing, a car catalogue etc using a point-n-click approach
Create any number of web apps (web applications)
Use various modules to easily publish web apps on your website, e.g. all web apps, latest web apps, random web app, web apps within a classification and so forth
Allow customers to search within any web app on your site. The system will generate a search form that matches the schema of your web app.
Allow customers to submit, edit and delete web app items via your website. Optionally you can be notified when they do.
Make any web app item secure
Easily share and syndicate any web app items using RSS
Allow customers to submit comments on any web app item
Report on web apps and drill down to see item usage
For faster management use Import feature to manage your entire web app catalogue of items from a single Excel file
BOOKINGS
Allow customers to book into events
Automatically manage capacity
Use inbuilt follow-ups framework to remind attendees of upcoming events
Collect payments with bookings
Customize the landing page customers see after booking
Customize auto responder email sent to customers after they make a booking
Sophisticated customer report generator to allow to generate and save booking-related reports
POP EMAIL
POP3 email. Use with Outlook, Thunderbird or any other popular email program
Web mail interface
Unlimited Aliases for each mailbox
Catch-all address
Out of Office Auto Responder
Mail Forwarding
OTHER FEATURES
SEO
Integrates with Google/Yahoo/Live sitemap. A daily feed of all content within website is produced for maximum exposure in the search engines
Search engine feed also includes every catalogues and products (eCommerce only)
Search Engine Friendly URLs. Catalogue and product names used in URLs to maximize search engine friendliness (eCommerce only)
ACCESSIBILITY
Web-based Admin
FTP
Import / Export options
Work directly inside Dreamweaver using our plugin Triangle
Extensive Web Services framework
ADMINISTRATIVE TOOLS
Easily add and manage Users and Roles
Customize granular permission levels for a role
Create your corporate taxonomy and assign content to various categories for easier publishing
Customize and extend the Customer Database to suit your business (All-in-One solution only)
BUSINESS WORKFLOW ENGINE
Create and Build Business Workflows to automate follow-up
Create single or multi-step workflows
Be notified via Email or SMS
Set SLA's (Service Level Agreements)
Set duration and reminders for every step of the workflow
Set escalation rules
Setup 3rd party notifications to notify customers as you internally progress through a workflow
Apply workflows to customer enquiries, orders, bookings as well as for content approval
